S’pore Woman Dismayed By Matchmaking Agency’s Service, Seeks Refund For $2K Package


Woman Disappointed With Matchmaking Agency’s Alleged Unprofessional Behaviour

Many of us dream of assembly the love of our lives and settling down with them. But in actuality, the hunt of in search of real love shouldn’t be a stroll within the park.

So, some flip to matchmaking companies within the hope of discovering their good match.

Recently, 39-year-old Chen shared with Shin Min Daily News about her disappointment with a matchmaking company after splurging $2,000 on a bundle.


She felt that the company’s guide was unprofessional and tried to hunt a refund. Unfortunately, she was rejected.

The company is now involved along with her to resolve the difficulty.

Woman indicators $2K bundle with matchmaking company

In a Shin Min Daily News article that seems to have been taken down, 39-year-old Chen shared that she had solely had 1 relationship again in her college days. It didn’t work out resulting from incompatibility points.

As she needed to take care of her dad and mom while working, the financial institution supervisor was left with little time to discover a appropriate accomplice.

According to AsiaOne, she added that she had a small social circle and didn’t discover on-line courting dependable.

So she turned to a matchmaking company, hoping to seek out her Mr Right and get married by age 40.

She was provided a $4,000 bundle at half worth, and he or she signed up for it immediately.

woman matchmaking agency


The bundle was purported to be inclusive of 5 dates with potential suitors.

Initially, Chen was hopeful, noting that the company is comparatively well-known. The company additionally assured her that they’ve a large buyer base and was assured to find her a match.

Consultant resigned with out her data

However, Chen was dissatisfied by the company guide’s detached perspective and lack of professionalism.

She shared that she needed to chase the guide to arrange dates for her. Even then, 2 to six months would go by between every date.

After matching her up with a date, Chen claimed that the guide would abruptly grow to be uncontactable.

Days later, the guide replied to her, saying they’d been concerned in an accident. Following that, Chen’s texts went unanswered once more.

AsiaOne stories that it was solely after she contacted the company that she came upon the guide had resigned.

Dates didn’t meet her standards

In the 1.5 years of signing with the company, Chen went out on 4 dates organised by them. Each date got here with an extra price of as much as $400.

Even then, she was left dissatisfied with the standard of the matches and the company’s service.

Chen’s standards for her potential accomplice had been as follows:

  • taller than 1.63m (Chen’s peak)
  • having the identical degree of training
  • earns $8,000 a month
  • Chinese
  • both Buddhist or free thinker

She felt that her standards weren’t arduous to satisfy, reported The New Paper (TNP).

But her first date apparently didn’t meet these expectations — he earned lower than her. Chen added that his annual increment was solely “tens of dollars”.

After she lodged a grievance with the company, they granted her an extra complimentary date.

Subsequently, Chen went on dates with males who fulfilled her standards however stated she didn’t make a reference to them.

Elaborating, she stated one date was a lot older than her, and one other wished to share an ice cream on the primary date, which she felt was unusual.

Chen seeks refund

After the failed dates, Chen requested a refund for the rest of her bundle. However, the company rejected her.

She shared that she may hear somebody washing their arms within the background when the supervisor referred to as her. It left her with the impression that the company was unprofessional and insincere.

Later, the company emailed her, saying they might improve her bundle to incorporate a courting coach. It would even have 2 complimentary teaching classes.

But Chen rejected this, insisting on a refund, reported AsiaOne.

Responding to Shin Min Daily News, the company stated if clients discovered that their match didn’t fulfil their standards, the date can be complimentary.

They additionally clarified that an e-mail was despatched when the guide resigned from the company.

Addressing the refund rejection, the company stated Chen’s preliminary request didn’t meet the necessities for a refund.

Knowing that she want to discontinue their providers, the company is now reaching out to Chen to resolve the difficulty.

Hope they’ll amicably resolve the matter

In many circumstances between clients and repair suppliers, it’s arduous to say one specific get together is at fault for the dissatisfaction that arises.

Nonetheless, we’re glad the company is speaking with Chen.

Hopefully, they are going to iron out the problems and amicably resolve the matter.

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Featured picture tailored from AsiaOne and Times of India.